Insights

Every housing authority has a continuity problem. Most just don't know it yet. A position playbook captures the institutional knowledge that walks out the door when key people leave — and it's simpler to build than most agencies think.

Procurement is where a lot of housing authorities get into trouble — not because directors are doing anything dishonest, but because the federal overlay on top of state and local purchasing rules is genuinely complicated. Here's what actually matters.

Most housing authorities in trouble don't get there because of one catastrophic failure. They get there through a slow accumulation of deferred decisions, leadership gaps, and documentation habits that look fine internally but read as red flags to an oversight team.

A capital needs assessment that's three years old isn't a planning document anymore — it's a liability. Here's what a current, defensible CNA actually looks like and why it matters well beyond your next funding cycle.

The traditional consulting model — fly in, assess, hand over a report, fly out — doesn't work for agencies in distress. What actually moves the needle is embedded leadership with real accountability. That's what fractional COO engagement delivers.